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ITIL® 4 Foundation Training & Certification

ITIL 4 Foundation Training Course Goals

Our ITIL 4 Foundation course covers the basics of the ITIL framework. It is aimed at giving delegates an understanding of the philosophy behind ITIL and preparing them for the ITIL 4 Foundation online certification exam.


What You Will Learn

You will gain a fundamental orientation in IT service provisioning, understand its management components, learn to use the standard terminology, get to know the concept and select pratices of IT service management.

Course Description

Our ITIL Foundation is a 2 day course with the official AXELOS ITIL Foundation online certification exam.
For busy experienced IT managers, who want to gain a fundamental understanding of ITIL 4 and prepare for the ITIL 4 Foundation exam in the shortest possible time frame, we offer express course taking just 1 day, at a date per agreement. The maximum number of delegates on an express course is 3.

The course consists of a balanced mix of theory and practical exercises and is led by one of our ITIL Approved Trainers.

For maximum effectiveness and high exam success probability, we strongly recommend our students to dedicate 10-20 hours to pre-course preparation using materials and instructions provided by us. We further recommend spreading this pre-course preparation evenly across 1-2 weeks before the course.

The course can be delivered in English, Czech or Slovak. The training materials, study books and exams are available in English.

Each of our ITIL Foundation course delegates receives: 

  • Detailed pre-course instructions, that will enable him/ her to get the best out of the course and get the most out of it.
  • Our full colour Event Manual with presentation slides, exercises, both full official AXELOS sample exams, with detailed rationales.
  • official electronic publication - "ITIL Foundation, ITIL 4 Edition from AXELOS
  • Official English electronic study materials from PeopleCert
  • Access to the Examination Institute's (EI's)  Peoplecert portal
  • On demand e-mail support from the moment he/ she  order the course till the end of it
  • Lunch and refreshment during the physical/ presence course

Course participants who have a disability / support requiremets are entitled to appropriate relief during the exams. For more information on this please contact us. 


Training Venues

Our Bratislava and Prague public courses are held at our modern training centers with easy transport accessibility, public transport links and barrier-free access.  We offer our students free parking, wired internet access, coffee breaks and lunches at a local restaurant included in the course fee.

For more information about our trainig venues please click here.


Open, semi-open & in-company courses

We run our courses as open, semi-open and in-company. If you are interested in a tailor-made in-company training offer, please contact us.



Our ITIL 4 Foundation public courses cost 300 EUR + 540 EUR online exam per person.

Express courses cost 800 EUR + 540 EUR online exam per person.

For a discounted price offer for multiple delegates or an inhouse course please contact us.

The listed prices are exclusive of VAT, which is applied and charged in line with relevant regulations. Our general terms & conditions apply.


Quality Guarantee:

If you adhere to all trainer's instructions, participate in the whole course and in spite of that do not pass the ITIL Foundation exam, you can repeat the physical/ presence course with us once more for free. You have to pay just the re-exam fee.


Best Price Guarantee:

If you obtain a better price offer for an accredited ITIL Foundation or ITIL Practitioner course in the same location, time period, delivered by a comparably experienced ITIL Approved Trainer with guarantees comparable to ours, we will beat it - just present it to us.


Our Course Date Guarantee:

We value both the time and money of our customers. We therefore guarantee you that if you make a binding course booking with us and pay your participant fee on time, we will not cancel the given training due to lack of participants or any other subjective reasons.


Our Know-how Retention Guarantee:

In case your employee, who took ITIL project management training with us paid by you, terminates employment with your company you can take advantage of our know-how retention guarantee. It means that a replacement employee nominated by you can attend the same course for free. You will pay only fee for his lunches & refreshments during the course and cover the certification exam fee (if she/he is to take a certification exam).

Just provide us with a copy of the employment contract termination notice of the previous graduate.

Your replacement employee can repeat the course within 1 year from the original course. The course date has to be agreed at least 15 calendar days before the start of the chosen course. We assume the replacement employee will use study materials left behind by the original graduate. If your company does not have the study materials anymore we will provide you with a new copy at cost.

In case the course date which you choose would be fully occupied by participants who attend the course for the first time and not as a part of our know-how retention guarantee, we will contact your employee and offer him/her a new course date.


Training Course Calendar

The schedule of all our public training courses is available in our Public Training Courses Calendar & Prices.


How to book a course?

Please fill in our order form or contact us.