Skip to main content

ITIL® 4 Foundation Training & Certification

ITIL 4 Foundation Training Course Goals

Our ITIL 4 Foundation course covers the basics of the ITIL framework. It is aimed at giving delegates an understanding of the philosophy behind ITIL and preparing them for the ITIL 4 Foundation certification exam, which they can sit at the end of the course.


What You Will Learn

You will gain a fundamental orientation in IT service provisioning, understand its management components, learn to use the standard terminology, get to know the concept and select pratices of IT service management.


Course Description

Our ITIL Foundation is a 2 day course with the official AXELOS ITIL Foundation certification exam sat after the course (usually in the morning of the third day).
For busy experienced IT managers, who want to gain a fundamental understanding of ITIL 4 and prepare for the ITIL 4 Foundation exam in the shortest possible time frame, we offer express courses taking just 1 day, at a date per agreement, wit the exam sat in the morning of the next day or upon agreement later. The maximum number of delegates on an express course is 3.

The course consists of a balanced mix of theory and practical exercises and is led by one of our ITIL Approved Trainers.

For maximum effectiveness and high exam success probability, we strongly recommend our students to dedicate 10-20 hours to pre-course preparation using materials and instructions provided by us. We further recommend spreading this pre-course preparation evenly across 1-2 weeks before the course.

The course can be delivered in English, Czech or Slovak. The training materials, study books and exams are available in English.

Each of our ITIL Foundation course delegates receives: 

  • Detailed pre-course instructions, that will enable you to get the best out of your course and get the most out of it.
  • Our full colour Event Manual with presentation slides, exercises both full official AXELOS sample exams with detailed rationales.
  • ITIL 4 Foundation Revision Guide
  • Access to the Examination Institute's (EI's) portal
  • On demand e-mail support from the moment they order the course
  • Lunch and refreshment during the course

At the end of the course delegates can take the ITIL Foundation certification exam.

Course participants who have a disability / support requiremets are entitled to appropriate relief during the exams. For more information on this please contact us. 

Training Venues

Our Bratislava and Prague public courses are held at our modern training centers with easy transport accessibility, public transport links and barrier-free access.  We offer our students free parking, wired internet access, coffee breaks and lunches at a local restaurant included in the course fee. To students, who arrive early in the morning, we offer a breakfast for free.

For more information about our trainig venues please click here.


Open, semi-open & in-company courses

We run our courses as open, semi-open and in-company. If you are interested in a tailor-made in-company training offer, please contact us.



Public course prices are from 440 EUR + 208 EUR exam per person. Express courses cost 800 EUR + 208 EUR exam per person.

For a discounted price offer for multiple delegates or an inhouse course please contact us.

The listed prices are exclusive of VAT, which is applied and charged in line with relevant regulations. Our general terms & conditions apply.


Quality Guarantee:

If you adhere to all trainer's instructions, participate in the whole course and in spite of that do not pass the ITIL Foundation exam, you can repeat the course with us once more for free. You have to pay just the re-exam fee.


Best Price Guarantee:

If you obtain a better price offer for an accredited ITIL Foundation or ITIL Practitioner course in the same location, time period, delivered by a comparably experienced ITIL Approved Trainer with guarantees comparable to ours, we will beat it - just present it to us.


Our Course Date Guarantee:

We value both the time and money of our customers. We therefore guarantee you thatif you make a binding course booking with us and pay your participant fee on time, we will not cancel the given training due to lack of participants or any other subjective reasons.

Since our company was the established we have not canceled any of our courses.


Our Know-how Retention Guarantee:

In case your employee, who took ITIL project management training with us paid by you, terminates employment with your company you can take advantage of our know-how retention guarantee. It means that a replacement employee nominated by you can attend the same course for free. You will pay only fee for his lunches & refreshments during the course and cover the certification exam fee (if she/he is to take a certification exam).

Just provide us with a copy of the employment contract termination notice of the previous graduate.

Your replacement employee can repeat the course within 1 year from the original course. The course date has to be agreed at least 15 calendar days before the start of the chosen course. We assume the replacement employee will use study materials left behind by the original graduate. If your company does not have the study materials anymore we will provide you with a new copy at cost.

In case the course date which you choose would be fully occupied by participants who attend the course for the first time and not as a part of our know-how retention guarantee, we will contact your employee and offer him/her a new course date.


Training Course Calendar

The schedule of all our public training courses is avaliable in our Public Training Courses Calendar & Prices.


How to book a course?

Please fill in our order form or contact us.